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Shipping & Returns

Everything you need to know about receiving, tracking, and caring for your Southbound order.

Shipping Policy

At Southbound, every order is prepared with care and dispatched through trusted courier partners. Please review the details below regarding processing, delivery, and tracking.

Shipping Destinations

We ship worldwide:

  • United Arab Emirates — all seven emirates
  • GCC — Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman
  • International — all other destinations worldwide

Order Processing

  • Orders are processed within 1 business day of confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • Once dispatched, you will receive a confirmation email with your tracking link.

Delivery Timelines

  • United Arab Emirates 1–3 business days
  • GCC 5–7 business days
  • International 7–14 business days

Delivery timelines are estimates from the date of dispatch and may vary during sale periods, public holidays, or due to courier and customs processing.

Payment on Delivery

Cash on Delivery is available at no additional fee.

Duties & Taxes (International Orders)

Orders shipped outside the UAE may be subject to customs duties, import taxes, or clearance fees levied by the destination country. These charges, where applicable, are the responsibility of the customer and are not included at checkout.

Tracking Your Order

Once your order ships, a tracking link will be sent to your email. If you have not received it within 2 business days of placing your order, contact us at wearsouthbound@outlook.com.

Incorrect Address

Please ensure your delivery address and contact number are accurate at checkout. Southbound is not responsible for orders delivered to incorrectly provided addresses. If you notice an error, contact us immediately at wearsouthbound@outlook.com — we will do our best to update the details before dispatch.

Failed Deliveries

Our courier partners will attempt delivery and contact you to arrange a suitable time. If delivery cannot be completed after repeated attempts due to an unreachable recipient or inaccessible address, the order may be returned to us, and re-delivery fees may apply.

Delays

While we work closely with our courier partners to ensure timely delivery, delays caused by circumstances beyond our control — including weather, customs, or courier disruptions — may occasionally occur. We appreciate your patience and will assist in tracking any delayed shipment.

Questions

We respond within 24 hours, Sunday–Friday.